No TMS runs operations 100%. Our solutions run the rest
There is always a manual operational layer your current system does not cover. We turn it into structured and trackable workflows on top of your current stack.
The blind spot that may cost you
Your TMS, WMS, and ERP handle the structured half. The rest lives in phone calls, WhatsApp threads, and email — and never makes it into a report. That's where SLA misses hide, where know-how leaves with the people who hold it, and where volume growth means another hire.
Running on manual isn't the exception; it's the whole industry. And most AI meant to fix it never makes it to the floor.
of invoices across logistics are still keyed in by hand.
Billentis / Shipamax, industry analysis.of freight forwarders have digitized three-quarters of their processes.
Freight digitization report 2025of AI projects deliver no measurable business impact.
MIT, The State of AI in Business 2025From a fixed-price pilot to an agentic flow
You don't bet the operation on day one. We start on a narrow slice of your real data, prove a measurable result, and hand over the routine with human-in-the-loop control. You decide how far to scale.
- 01Land
A fixed-price pilot solving real work on a defined operational slice with a verified first result and zero risk. Live in days, not months.
You see it — the manual layer is finally something you can see and measure. - 02Expand
Integration with your systems, more cases covered, more of the routine handled for you as standard workflows you can rely on.
You control it — your team accelerates operations instead of firefighting them. - 03Agent
AI agent handles the routine and brings you only the edge cases, with the full context attached.
You scale it — take on more volume without adding more people.
Four solutions for key operations. One agent for a whole role
Intellectual Document Processing
Every email attachment, odd format and exception your systems don't catch — read, structured and written straight into your TMS/WMS. Manage documents end-to-end without adding back-office headcount.
Booking & Scheduling
Dock and terminal slots booked across every channel — no queues, no missed calls from drivers. Take on more volume without adding coordinators.
Communication Analysis
The full picture of your operation, pulled from calls and chats. Routine status questions answer themselves; your team keeps the judgment calls.
Anomaly & Pattern Detection
Catch operational deviations and their root causes before they hit your margin. Know recurring patterns to pinpoint high-impact automation targets.
Operational Dispatch Automation
Your dispatching logic is locked in calls, chats, and people's heads. We turn it into agents on top of your current systems that back your team up: they prompt, they flag, they escalate, and your people decide.
AI that acts as a controlled extension of your team
AI scares operations teams as it feels like a black box making calls on its own. We treat AI as a controlled add-on to the systems you already trust, with clear rules, a human in the loop, and a record of everything it does.
Plugs into your current workflow
Connects to email, WhatsApp, your TMS/ERP and other channels you use via secure connectors. You don't replace any software or retrain your team.
You set the rules and guardrails
The AI acts strictly within your custom rules and policies. Every edge case goes to a human operator before hitting your system — no surprises or hallucinated commands.
Full audit trail for every action
Every document read, draft sent, or record updated is logged step-by-step. You always have a clear record of what happened, when, and why.
Get a Bounded Pilot
Fixed scope and price, clear target metrics agreed up front, zero operational risk. Live in days on a narrow operational layer — all results and process insights stay with you.
Impact on your operational bottom line
~10x faster document entry
AI reads incoming attachments in any format, extracts payload data, and writes directly into your system. Your team switches from keying data to quick verification.
~30% cut in support costs
Routine trace-and-track inquiries (“Where’s my order?”, ETA requests, driver approval) are managed automatically. Coordinators handle edge cases.
Minimized demurrage & fees
AI detects systemic operational anomalies and signals about hidden revenue leaks before they compound into missed OTIF targets or penalties.
3x capacity per employee
Standardize tribal knowledge into automated guardrails. Scale your processed shipment volume without adding headcount or risking operational single points of failure.
Built for real logistics operations
classified into one live operational picture.
analyzed for anomalies and their root causes.
handled by AI on its own.
- Warehousing & distribution centers
- Ocean & multimodal freight forwarders
- Air freight forwarders
- Inland & barge operators
- Road haulage & trucking carriers
- Drayage & port logistics
- E-commerce & cold-chain 3PLs
- Shippers with in-house logistics (BCOs)
Why Platform24
On top of your stack
We integrate over your existing TMS, WMS, ERP and communication channels. No legacy migration, no system replacement, no downtime.
Your custom logic, not a generic model
Our solutions are based on the exact rules, constraints, and implicit workflows your business already relies on. Not a raw model guessing your procedures.
Assembled from proven logistics engines
Every solution uses production-tested engines and guardrail gateways. The initial setup takes days, and scaling to new workflows moves just as fast.
Guaranteed result in days
You get a working pilot in days measured against your key operational metrics. Fixed scope, timeline, and price.
14+ years of engineering behind every solution
Platform24 is built by Twelvedevs, a software-engineering company with 14+ years of experience, an AI-first engineering approach, and a track record in logistics. Compliance and security are part of how we build, not an afterthought.
See it working on your own operation in days
Start with a pilot and expand to an agent that sit on top of your stack and take the manual work off your team. No replacement, no migration.