We cover what your TMS, ERP, WMS, YMS can not
There is always a manual operational layer your current system does not cover. We turn it into structured and trackable workflows on top of your current stack.
The blind spot that may cost you
Your TMS, WMS, and ERP handle the structured half. The rest lives in phone calls, WhatsApp threads, and email — and never makes it into a report. That's where SLA misses hide, where know-how leaves with the people who hold it, and where volume growth means another hire.
Running on manual isn't the exception; it's the whole industry. And most AI meant to fix it never makes it to the floor.
of invoices across logistics are still keyed in by hand.
Billentis / Shipamax, industry analysis.of freight forwarders have digitized three-quarters of their processes.
Freight digitization report 2025of AI projects deliver no measurable business impact.
MIT, The State of AI in Business 2025From a fixed-price pilot to an agent
You don't bet the operation on day one. We start on a narrow slice of your real data, prove a measurable result, and hand over the routine with human-in-the-loop control. You decide how far to scale.
- 01Land
A fixed-price pilot solving real tasks on a defined operational slice with a verified first result and zero risk, live in days.
You see it — the manual layer is finally something you can see and measure. - 02Expand
Integration with your systems, more cases covered, more of the routine handled as standard workflows.
You control it — your team accelerates operations instead of firefighting them. - 03Agent
AI agent handles the routine and brings you the edge cases, with the full context attached.
You scale it — take on more volume without adding more people.
One agent for a whole role. Four solutions for key operations
Operational Dispatch Automation
Your dispatching logic is locked in calls, chats, and people's heads. We turn it into agents on top of your current systems that co-pilot your team: they prompt, they flag, they escalate, and your people decide.
Communication Analysis
The full picture of your operation, pulled from calls and chats. Routine requests answer themselves; your team keeps the judgment calls.
Anomaly Detection & Pattern Recognition
Catch operational deviations and their root causes before they hit your margin. Spot recurring patterns for high-impact automation.
Intelligent Document Processing
Every document from email or WhatsApp — structured, reconciled, and written straight into your system in seconds.
Booking & Scheduling
Dock, yard, and terminal slots booked across every channel 24/7 — no queues, no missed calls from drivers.
AI that acts as a controlled extension of your team
AI scares operations teams as it feels like a black box making calls on its own. We treat AI as a controlled add-on to the systems you already trust, with clear rules, a human in the loop, and a record of everything it does.
Plugs into your current workflow
Connects to email, WhatsApp, your TMS/ERP, and other channels you use via secure connectors. You don't replace any software or retrain your team.
You set the rules and guardrails
The AI acts strictly within your custom rules and policies. Every edge case goes to a human operator before hitting your system — no surprises or hallucinated commands.
Full audit trail for every action
Every document read, draft sent, or record updated is logged step-by-step. You always have a clear record of what happened, when, and why.
Get a Bounded Pilot
Fixed scope and price, clear target metrics agreed up front, zero operational risk. Live in days on a narrow operational layer — all results and insights stay with you.
Impact on your bottom line
~2x growth without adding headcount
Back up your team with agents that prompt, flag and escalate. You take on double the volume without hiring more dispatchers.
Recover ~12 of revenue leaking silently
AI flags anomalies and their root causes on your data (undercharges, cancellations) before they hit your margin.
Cut Days Sales Outstanding by up to 10%
Documents from your inbox are reconciled and written into your system in seconds, so invoicing goes out faster.
Cut truck detention by ~35%
Dock and terminal slots get booked and confirmed around the clock. Trucks stop waiting, and detention charges drop.
Built for real logistics operations
completed without operator intervention.
handled faster due to communication analysis.
in cancellations surfaced with its root cause.
- Warehousing & distribution centers
- Ocean & multimodal freight forwarders
- Air freight forwarders
- Inland & barge operators
- Road haulage & trucking carriers
- Drayage & port logistics
- E-commerce & cold-chain 3PLs
- Shippers with in-house logistics (BCOs)
- Last mile delivery
Why Platform24
On top of your stack
We integrate over your existing TMS, WMS, ERP and communication channels. No legacy migration, no system replacement, no downtime.
Your custom logic, not a generic model
Our solutions are based on the exact rules, constraints, and implicit workflows your business already relies on. Not a raw model guessing your procedures.
Built with proven logistics engines
Every solution uses production-tested engines and guardrail gateways. The initial setup takes days, and scaling to new workflows moves just as fast.
Guaranteed result in days
You get a working pilot in days measured against your key operational metrics. Fixed scope, timeline, and price.
14+ years of engineering behind the AI
Years of shipping production software, now applied to agentic AI for logistics. You get the pace and ambition of a new AI product with the reliability of a team that's delivered for over a decade.
See it working on your own operation in days
Start with a pilot and expand to an agent that sit on top of your stack and take the manual work off your team. No replacement or migration.