Building AI agents from what your calls & chats already know
See where your team's time goes in calls and chats, and what can be automated. Turn it into AI agents that handle the routine.
Half your operation runs in conversations no report captures
Invisible workload
Calls, WhatsApp and email carry most of the coordination, and none of it is structured for analysis or reaches your TMS.
Dispatchers buried in routine
About half of daily requests are routine status checks. Every one pulls a dispatcher away from the incidents.
SLA misses spotted too late
A problem with a run shows up in a chat thread, but nobody sees it until the delivery window has already closed.
From communication history to proactive agents
Start with a fixed-scope pilot on your chat and call history, then connect your live channels and move to agents that handle status lookups, notifications, and customer queries.
One workload map
Chat exports and call recordings categorised into one map: what your team spends time on, and which share of it is automatable. A paid pilot, 7 days, nothing written to your systems.
Early warning before an SLA breach
Connected to your live stream of chats and calls. Every message and call is categorised as it arrives and routed to the right person, so a problem with a run is flagged while there is still time to act.
Agents that process routine
Status and trace-and-track questions are answered automatically, in chat and by voice, so dispatchers move from routine to incidents. Anything complex goes to your team with full context.
Built for GDPR and EU AI Act requirements
Anonymised before analysis
Personal details are masked before processing. What counts as personal data and what to mask is agreed with your security team.
Work channels only, no emotion recognition
We analyse context, and never a person's emotional state. Only work channels between dispatch, drivers, and customers are processed.
Data that leaves when the job is done
After the pilot the export is deleted, on a retention period you agree. From Expand, the solution runs in your own environment.
Clear roles, signed up front
You are the controller, we are the processor, under a signed DPA. Your data is never used to train AI models.
Start with a pilot
A paid, fixed-scope pilot with a result on your own data in 7 days — nothing is written to your live systems. Success criteria agreed up front.
Impact on your bottom line
~2x more orders per dispatcher
AI agents handle routine messages, reminders, and confirmations to drivers and customers, so each dispatcher handles more orders per shift.
Cut cost per order up to 2x
Dispatcher time is the main cost in every order. With routine messages handled automatically, each order takes fewer dispatcher hours.
Cut SLA breaches up to 15%
Every message is checked as it arrives, so delays and stuck threads are flagged before the delivery window closes.
Built for real logistics operations
run through live communication analysis
of messages classified automatically
categorised and managed in a live stream
- Warehousing & distribution centers
- Ocean & multimodal freight forwarders
- Air freight forwarders
- Inland & barge operators
- Road haulage & trucking carriers
- Drayage & port logistics
- E-commerce & cold-chain 3PLs
- Shippers with in-house logistics (BCOs)
- Last mile delivery
Why Platform24
On top of your stack
We integrate over your existing TMS, WMS, ERP and communication channels. No legacy migration, no system replacement, no downtime.
Your custom logic, not a generic model
Our solutions are based on the exact rules, constraints, and implicit workflows your business already relies on. Not a raw model you need to train.
Built with proven logistics engines
Every solution uses production-tested engines and guardrail gateways. The initial setup takes days, and scaling to new workflows moves just as fast.
First result in 7 days
We deliver a pilot project in a week, measured against defined metrics on your own data. Fixed scope, timeline, and price.
14+ years of engineering behind the AI
Years of shipping production software, now applied to agentic AI for logistics. You get the pace and ambition of a new AI product with the reliability of a team that's delivered for over a decade.
Frequently Asked Questions
See the operations hiding in calls and chats
Start with a pilot and get a map of operational load from your communication streams.